Troubleshooting VPN Browser – Common Issues & Fixes

Where there are problems, solutions also exist! All they need is a little attention

Dive into our Troubleshooting guide; focussed at solving core issues of XNXUBD VPN Browser APK

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While referring History of VPNs, the requirement to troubleshoot VPN issues exists from the times when first VPN technology was used back in 1996 by a Microsoft employee who developed PPTP (Point to Point Tunneling Protocol).

This section aims to solve common issues faced by users when using XNXUBD VPN Browser through simple and easy steps. VPN issues are indeed frustrating but many of them require just a little bit of attention and hence they can be fixed in minutes. The good thing is that you don’t need to be an IT expert to get things back to normal.

Based on experience and observation, it has been noted that common VPN issues include your VPN not connecting, IP address visibility despite having a valid connection, frequent disconnections, slow connection speed, compatibility issues, etc. Resetting internet connection or VPN software or changing VPN server/ protocol solve issues in most cases; however, following deep dive into the issues will help resolve the problems from its core.

VPN Not Connecting – Most Common Problem

Make sure you your internet connection is turned ON and your connection is working perfectly fine. Try resetting your internet device if the problem persists. Poor internet connectivity or an intermittent network connection may be the cause of your VPN not successfully connecting to its VPN Server.

  • Try resetting your VPN Browser to factory defaults.
  • Make sure to unblock your VPN from firewall, if activated.
  • Disable Antivirus.
  • Update your VPN software to latest version.
  • It is likely that VPN server you are trying to connect might be experiencing technical issues or downtime. In such case, try connecting alternate Servers placed on other physical locations. Try connecting to a server that is less loaded.
  • Make sure that VPNs are not blocked in your country/ region. Location based restrictions lead to such problems.
  • Reinstall your VPN Software.

Slow Internet Connection

By design, VPNs establish a secure data tunnel between user device and VPN Server while encrypting user data for ensuring safe browsing experience. This additional mechanism to routine browsing or data transfer is indeed a factor that affects speed in case of some VPNs. However, there are several things through which you can achieve fastest possible speeds from your VPN connection.

  • Connect to a VPN server that is closer to your location. Smart VPN browsers choose the nearest server based on the location of your device. It may not be practical if you want to stream content of a specific country, such as streaming or gaming, etc. Diverse network of over 60 servers of our VPN Server helps resolve this issue.
  • Close un-necessary applications running in background which may consume internet bandwidth.
  • Enable split tunneling feature.
  • Restart your router or internet device.
  • Wired internet connection normally perform well as compared to Wi-fi connections. Try using wired internet connection in case issues are experienced with Wifi connections.
  • Follow these three simple steps to test performance of your VPN connection with your internet connection:
  • Connect to VPN Server
  • Go to https://www.speedtest.net
  • See performance of your internet connection through displayed results.

Compatability

Compatibility issues may get surfaced due to outdated software, degraded hardware specifications, minimum Operating System requirements, device driver conflicts and more. Following simple steps can resolve VPN compatibility issues for smooth user experience:

  • Firewall or Antivirus may interfere with VPN connections. Try disabling them.
  • Outdated and incompatible VPN software may be the reason of incompatibility. Use latest version of the VPN Browser.
  • Make sure to install VPN Browser on system having minimum system requirements such as sufficient RAM, operating system and free device space.
  • Upgrade Mobile Phone’s operating system to latest released version. Following steps may be followed:
  • Go to settings.
  • Check if the system update has been notified.
  • Download and install the latest released update on your mobile device.

The above troubleshooting steps are aimed to resolve most of the issues experienced by its users. In case any problem still persists, 24/7 support team of XNXUBD VPN Browser will be happy to listen and resolve the problem.